Updated 29 October 2026
Your information.
This notice covers the ARCC enquiry website, its question route and contact form.
Who handles your information
ARCC Solutions Limited is responsible for the personal information covered by this notice. Tobias handles enquiries on its behalf. You can contact us at contact@arcc-solutions.com or at the registered office shown on our company page.
Browsing and answering questions
The question route keeps your choices and draft in the current page’s memory. It does not send those answers to us as you make them. Reloading or leaving the page clears that draft. Choosing “Copy the note” puts the text on your device’s clipboard.
This enquiry experience does not use advertising trackers, analytics cookies or a mailing-list signup.
Sending an enquiry
If you send the contact form, we receive your reply email, your edited note, the included choices and starting point, and any additional context you enter. We use this information to respond, understand your request and discuss any work you choose to pursue.
Your email and note are needed for the form to send and for us to reply. Additional context is optional. You can browse without sending an enquiry. Please include only information you have permission to share.
Requesting a call
If you request a call, we also receive the phone number and any preferred time or time zone you provide. Tobias will email you first to arrange a time. We use your number only to respond to your enquiry and arrange or make the call you requested. We do not use it for advertising, unsolicited sales calls or marketing lists, and we do not share it with third parties for their marketing.
Requesting a call is optional. You can contact us by email without providing a phone number. Please give a number you are authorised to use for this request. We keep callback details with your enquiry only for as long as needed under the retention approach below.
Where a legal basis is required, we handle requested quotations and agreed work to take steps towards or fulfil a contract. We rely on our legitimate business interests for relevant correspondence and website security, and on legal obligations for records the law requires us to keep.
Technical information and cookies
Hosting and security services may process information such as your IP address, request time, requested page and browser details to deliver and protect the website.
The website keeps your draft in page memory and contacts Formspree only when you submit. Formspree processes your form details and technical information to accept the request, filter spam and provide delivery notifications. If a connection fails before confirmation, retrying may create a duplicate; your draft stays visible so you can copy it or contact Tobias by email.
Service providers and payments
We use Cloudflare to host and protect this website and manage its DNS, Formspree to process submitted enquiries and callback requests, and our existing Zoho Mail service to receive correspondence. Formspree receives the form details only when you submit, including your email, note, choices, additional context and any callback phone number and preferred time.
Formspree processes submissions under its privacy policy. These hosting, form and email services may handle information outside Hong Kong, including in the United States, under their service terms and applicable data-protection requirements. We do not enable marketing-list integrations for this form.
If an agreed project uses Airwallex for invoicing or payment, Airwallex processes the relevant information under its own privacy policy. This website’s enquiry form does not collect card details or take a payment.
We do not sell enquiry information or add you to marketing lists because you contacted us. If your project needs another specialist, we will discuss their involvement and the information they need with you.
How long information is kept
Enquiry correspondence is kept for handling your request, reasonable follow-up and any work that follows. We retain records longer where we need them for accounting, legal obligations or a dispute, and remove information when we no longer need it. Security records and provider logs follow the applicable service settings.
Our Formspree free plan provides a 30-day submission archive. If its monthly allowance is reached, further requests may be held by Formspree without an email notification containing the enquiry until we can reprocess them. A submission confirmation therefore confirms receipt by the form service, rather than delivery to our inbox. Provider security logs and backups may follow separate retention periods described in its privacy policy.
Your requests and rights
You can ask us for access to or correction of personal information we hold about you by contacting Tobias at contact@arcc-solutions.com or writing to our registered office, marked “Privacy enquiry”. We may need to verify your identity before responding.
Depending on the law that applies, you may also have rights to request deletion, object to or restrict processing, receive a copy of your data, or complain to a data-protection authority. In Hong Kong, you can contact the Privacy Commissioner for Personal Data.